F.A.Q.

ALL THE ANSWERS YOU NEED

GENERAL QUESTIONS

Is the data center completely owned by you or do you co-locate?

We utilize a hybrid approach to deliver the best performance and reliability. While we operate our own infrastructure, we also partner with trusted, high-tier data center providers for co-location. This allows us to maintain full control over our hardware and network while leveraging world-class facilities for power, connectivity, and physical security.

Do you offer web designing, maintenance and programming services?

While our primary focus is on hosting and infrastructure, we do offer basic website setup and maintenance services upon request. For advanced web design and custom programming, we partner with trusted development professionals to ensure high-quality results tailored to your needs. If you require a complete solution—from design to deployment—get in touch, and we’ll connect you with the right resources.

Where are you located?

AstraCore operates globally, with our primary offices based in key business hubs and our infrastructure hosted across multiple data centers worldwide. This international presence allows us to serve customers efficiently no matter where they are located. Our support team and technical operations are distributed to ensure round-the-clock service and rapid response times across all time zones.

What is the policy on "SPAM" and "unsolicited emails"?

AstraCore Ventures enforces a strict zero-tolerance policy on SPAM and unsolicited emails. Customers are strictly prohibited from using our services to send bulk, unsolicited, or deceptive emails. Any violation of this policy may result in immediate suspension or termination of the offending account. We are committed to maintaining a clean, abuse-free network and take reports of SPAM very seriously.

DEDICATED SERVERS

How do I upload files to my website?

You can upload files to your website using several methods, depending on your preference and setup. The most common approach is through an FTP client like FileZilla, which allows you to connect securely to your hosting account and transfer files easily. Alternatively, you can use the built-in file manager available in your hosting control panel for direct browser-based uploads. Step-by-step guides are available in our knowledge base to help you get started.

My domain was suspended for mass mail! Help!

If your domain has been suspended due to mass mailing or SPAM activity, it’s important to take immediate action. First, review your email sending practices to ensure compliance with our acceptable use policy. Then, contact our support team to understand the reason for the suspension and begin the reinstatement process. We’re here to help resolve the issue quickly and guide you on how to prevent it from happening again.

Do you allow custom error pages?

Yes, we fully support custom error pages. You can personalize standard error messages like 404 (Not Found), 500 (Internal Server Error), and others to match your site’s branding and improve user experience. Custom error pages can be configured easily through your hosting control panel or by editing your .htaccess file.

I get access denied errors when trying to connect to MySQL

Access denied errors usually occur due to incorrect login credentials or insufficient user permissions. Double-check that your MySQL username and password are correct, and ensure the user has the proper privileges for the database. Also, confirm you’re connecting from an authorized host if remote access is involved. If the issue persists, our support team is ready to assist with troubleshooting and resolving access problems quickly.

Can you set register_globals ON / OFF ?

The register_globals directive has been deprecated in PHP due to security concerns and is no longer supported in modern PHP versions. For security and compatibility reasons, we do not allow enabling register_globals on our servers. We recommend using secure coding practices and modern PHP frameworks that follow current standards.

SERVICES & FEATURES

Is the data center completely owned by you or do you co-locate?

We utilize a hybrid approach to deliver the best performance and reliability. While we operate our own infrastructure, we also partner with trusted, high-tier data center providers for co-location. This allows us to maintain full control over our hardware and network while leveraging world-class facilities for power, connectivity, and physical security.

Do you offer web designing, maintenance and programming services?

While our primary focus is on hosting and infrastructure, we do offer basic website setup and maintenance services upon request. For advanced web design and custom programming, we partner with trusted development professionals to ensure high-quality results tailored to your needs. If you require a complete solution—from design to deployment—get in touch, and we’ll connect you with the right resources.

Where are you located?

AstraCore operates globally, with our primary offices based in key business hubs and our infrastructure hosted across multiple data centers worldwide. This international presence allows us to serve customers efficiently no matter where they are located. Our support team and technical operations are distributed to ensure round-the-clock service and rapid response times across all time zones.

What is the policy on "SPAM" and "unsolicited emails"?

AstraCore Ventures enforces a strict zero-tolerance policy on SPAM and unsolicited emails. Customers are strictly prohibited from using our services to send bulk, unsolicited, or deceptive emails. Any violation of this policy may result in immediate suspension or termination of the offending account. We are committed to maintaining a clean, abuse-free network and take reports of SPAM very seriously.

How do I upload files to my website?

You can upload files to your website using several methods, depending on your preference and setup. The most common approach is through an FTP client like FileZilla, which allows you to connect securely to your hosting account and transfer files easily. Alternatively, you can use the built-in file manager available in your hosting control panel for direct browser-based uploads. Step-by-step guides are available in our knowledge base to help you get started.

My domain was suspended for mass mail! Help!

If your domain has been suspended due to mass mailing or SPAM activity, it’s important to take immediate action. First, review your email sending practices to ensure compliance with our acceptable use policy. Then, contact our support team to understand the reason for the suspension and begin the reinstatement process. We’re here to help resolve the issue quickly and guide you on how to prevent it from happening again.

PRESALES

Is the data center completely owned by you or do you co-locate?

We utilize a hybrid approach to deliver the best performance and reliability. While we operate our own infrastructure, we also partner with trusted, high-tier data center providers for co-location. This allows us to maintain full control over our hardware and network while leveraging world-class facilities for power, connectivity, and physical security.

Do you offer web designing, maintenance and programming services?

While our primary focus is on hosting and infrastructure, we do offer basic website setup and maintenance services upon request. For advanced web design and custom programming, we partner with trusted development professionals to ensure high-quality results tailored to your needs. If you require a complete solution—from design to deployment—get in touch, and we’ll connect you with the right resources.

Where are you located?

AstraCore operates globally, with our primary offices based in key business hubs and our infrastructure hosted across multiple data centers worldwide. This international presence allows us to serve customers efficiently no matter where they are located. Our support team and technical operations are distributed to ensure round-the-clock service and rapid response times across all time zones.

What is the policy on "SPAM" and "unsolicited emails"?

AstraCore Ventures enforces a strict zero-tolerance policy on SPAM and unsolicited emails. Customers are strictly prohibited from using our services to send bulk, unsolicited, or deceptive emails. Any violation of this policy may result in immediate suspension or termination of the offending account. We are committed to maintaining a clean, abuse-free network and take reports of SPAM very seriously.

I get access denied errors when trying to connect to MySQL

Access denied errors usually occur due to incorrect login credentials or insufficient user permissions. Double-check that your MySQL username and password are correct, and ensure the user has the proper privileges for the database. Also, confirm you’re connecting from an authorized host if remote access is involved. If the issue persists, our support team is ready to assist with troubleshooting and resolving access problems quickly.

CUSTOMER ACCOUNT

Is the data center completely owned by you or do you co-locate?

We utilize a hybrid approach to deliver the best performance and reliability. While we operate our own infrastructure, we also partner with trusted, high-tier data center providers for co-location. This allows us to maintain full control over our hardware and network while leveraging world-class facilities for power, connectivity, and physical security.

Do you offer web designing, maintenance and programming services?

While our primary focus is on hosting and infrastructure, we do offer basic website setup and maintenance services upon request. For advanced web design and custom programming, we partner with trusted development professionals to ensure high-quality results tailored to your needs. If you require a complete solution—from design to deployment—get in touch, and we’ll connect you with the right resources.

Where are you located?

AstraCore operates globally, with our primary offices based in key business hubs and our infrastructure hosted across multiple data centers worldwide. This international presence allows us to serve customers efficiently no matter where they are located. Our support team and technical operations are distributed to ensure round-the-clock service and rapid response times across all time zones.

What is the policy on "SPAM" and "unsolicited emails"?

AstraCore Ventures enforces a strict zero-tolerance policy on SPAM and unsolicited emails. Customers are strictly prohibited from using our services to send bulk, unsolicited, or deceptive emails. Any violation of this policy may result in immediate suspension or termination of the offending account. We are committed to maintaining a clean, abuse-free network and take reports of SPAM very seriously.